Policies

POLICIES AND PROCEDURES

ORDER PROCESSING & SHIPPING:

Normal processing and shipping times are within 48 hours of receipt of order. Same day processing may be available upon request, but cannot be guaranteed. Please see the details below for same-day shipping options.

USPS Ground cannot be used for same-day shipping. Customers must select FedEx Expedited (either Overnight or 2-day service).
To qualify for FedEx Expedited shipping, orders must be received by 12:00 PM EST. Please note that this does not guarantee same-day shipping. For example, if credit card information is not up to date or declined for any reason the order may not ship that same day.
Customers must provide a credit card for FedEx Expedited shipping; PayPal is not accepted for same day shipping.

BACK ORDER POLICY:

No back orders will be processed without prior approval from the customer.
Any back orders under $25.00 will be cancelled.
Customers will receieve an email when a back order is ready. In the event that this email is unconfirmed for a period of 2 days, the back order is subject to cancellation.

CREDIT CARDS:

Visa, MasterCard, Discover, and American Express accepted.

TERMS:

We accept credit cards & PayPal only.

PAST DUE ACCOUNTS / LATE PAYMENT CHARGES:

No orders will be processed or shipped to past due accounts.

Pay by check - 1 ½ % interest per month will be charged to all past due accounts.
Pay by credit card - Visa, MasterCard, or Discover payments- 2 ½ % charge, American Express payments- 3 % charge.

FOB:

Cranston , RI

BILLING:

The cost of Sterling Silver & Gold Filled orders are based upon the 2^nd London Fix market price (11:00 AM EST) on the date the order is received.

WIRE:

Available coiled or spooled. Coils are available in 4" and 8 ½" outside diameter. Please specify when ordering.

No returns on coiled or spooled wire.

SPECIAL PACKAGING OPTIONS

Sterling Silver and Gold Filled items sold in 100 piece ( C ) lots

Bulk Packaging - No Charge
A packaging fee of $.20 (per bag) will apply for anything other than bulk packaging.

Bali Style Silver, Genuine Copper, Pewter, Base Metal Plated, Antique Brass, Base Metal Raw

Bulk Packaging - No Charge
Packaging of any quantity $ .20 per bag

Wire- Sterling Silver & Gold Filled sold by the ounce or Genuine Copper sold by the pound

Sterling Silver and Gold Filled wire packaged in 1 oz coils or spools - no charge
Packaged less than one ounce - $.50 per cut
Packaged less than one pound - $.50 per cut

Chain sold by the foot

Bulk spool - no charge
Individual cuts $.50 per cut i.e. 5 foot lengths - $.50 per cut
No returns on chain cut under 25 feet will be accepted

Note - all orders are triple checked for weight. NO SHORTAGE OR DAMAGE CLAIMS WILL BE ACCEPTED.

If there is a problem, you must contact customer service immediately (within 24 hours of receipt)

Failure to follow these procedures will render any claim null and void.

RETURN POLICY - Restocking Fee May Apply

We completely understand that sometimes an item just isn’t the right fit. If an item arrives defective or if an incorrect item was sent due to an error on our end, we’re happy to cover the return shipping. While we offer free USPS Ground Advantage shipping on all orders. For returns based on personal preference or items that are no longer needed, return shipping is the responsibility of the customer.

Returns Timeframe: Returns will only be accepted within 30 days of the original purchase date.Condition of Merchandise: Unless broken or defective all returned merchandise must be in reasonable, resalable condition. Pre-Authorization Required: All returns must be pre-authorized.

No returns will be accepted without prior authorization. An authorized return label will be provided once the return is approved.
Failure to have an authorization label on the outside of box will result in package being refused .

Return Documentation: To process a return, please ensure the following information is included:

Account number and billing (account) name.
A copy of the packing slip for the shipped merchandise.
Reason for return (e.g., factory defect).
The return authorization label must be clearly visible on the outside of the box.

If you choose to refuse a package, please be aware that you will be required to pay the shipping charges.