Terms and Conditions

POLICIES AND PROCEDURES

CREDIT CARDS:
Visa, MasterCard, Discover, and American Express accepted on the date of invoice only. We also accept Paypal.

FOB:
Cranston, RI

PAST DUE ACCOUNTS:
No orders will be processed or shipped to past due accounts.

LATE PAYMENT CHARGES:

• Pay by check customers- 1 ½ % interest per month will be charged to all past due accounts.
• Pay by credit card customers- Visa, MasterCard, or Discover payments- 2 ½ % charge.
• Pay by credit card customers- American Express payments- 3 % charge.

BILLING:
The cost of Sterling Silver, Gold Filled, 10KT, or 14KT orders are based upon the 2nd London Fix market price (11:00 AM EST) on the date the order is received.

BACK ORDER POLICY:
No back orders will be processed without prior approval from the customer.

WIRE:
Available coiled or spooled. Coils available in 4 and 8 ½ outside diameter. Please specify when ordering.
No returns on coiled or spooled wire.

PACKAGING:
No charge if special packaging options are not requested.

SPECIAL PACKAGING OPTIONS:

Sterling Silver and Gold Filled items sold in 100 piece ( C ) lots

• Packages of 20 pieces or more no charge
• Packages of less than 20 pieces - $.10 per bag

Crystallized Swarovski Elements

• Packages of 12, 24, 36, 48, 72, or 144 pieces no charge
• Packages of any other quantity - $.10 per bag

Bali Style Silver, Genuine Copper, Pewter, Base Metal Plated, Antique Brass, Base Metal Raw

• Packages of any quantity $.10 per bag

Wire- Sterling Silver & Gold Filled sold by the ounce or Genuine Copper sold by the pound

• Sterling Silver and Gold Filled wire packaged in 1 oz coils or spools no charge
• Packaged less than one ounce - $.50 per cut
• Packaged less than one pound - $.50 per cut

Chain sold by the foot

• Bulk spool no charge
• Individual cuts $.50 per cut i.e. 5 foot lengths - $.50 per cut
• No returns on chain cut under 25 feet will be accepted

Note all orders are triple checked for weight. NO SHORTAGE OR DAMAGE CLAIMS WILL BE ACCEPTED.
If there is a problem, you must contact customer service immediately (within 24 hours of receipt)

Failure to follow these procedures will render any claim null and void.

RETURN POLICY

NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS OF INVOICE DATE.
ALL RETURNS MUST BE PRE-AUTHORIZED.

Positively no returns will be accepted without prior authorization. At such time an authorized return label will be provided.
All returns must have the following information in order for the return to be processed.
Account number and billing (account) name.
A copy of packing slip for merchandise that was shipped.
Reason for return, i.e. factory defect.etc.
Return authorization label must be on outside of box.

Failure to have an authorization label on the outside of box will result in package being refused.